LADUMA HARDWARE & BRICKS PRIVACY POLICY

Last Updated: 16 March 2026

1. OUR PROMISE

At Laduma Hardware, nothing is more important than the trust you place in us. Whether you are a customer building your dream home, a colleague, or a business partner, we are committed to protecting the privacy of your personal information.

We take our responsibility under POPIA seriously, ensuring that the spirit of "Laduma"—our energy and community focus—is matched by ethical and respectful data management.

2. INFORMATION WE COLLECT

We collect personal information only when it is necessary for specific business purposes. Depending on your relationship with us, we may process:

Personal Identifiers: Name, contact details, physical address, identity numbers, and nationality.
Demographic Data: Age, date of birth, gender, and race (where legally required).
Financial Information: Bank statements or card details for payment processing and trade accounts.
Transactional History: Products purchased, rented, or returned.
Technical Identifiers: IP address, cookies, and website activity.
Security Imagery: CCTV footage captured at our facilities.
Location Data: Geo-location information to help locate the nearest Laduma Hardware store.

3. HOW WE COLLECT YOUR DATA

Directly from You: When registering an account, subscribing to our newsletter, or applying for a trade account.
Technological Collection: Cookies and security systems used on our website and stores.
Third Parties: Credit bureaus or government institutions when verifying business credentials.

4. PURPOSE OF PROCESSING

Order Fulfillment: Process transactions, deliveries, and returns.
Customer Support: Respond to inquiries and service requests.
Marketing: Inform customers about promotions (with opt-out options).
Security & Legal: Prevent fraud and comply with South African regulations.

5. SHARING OF PERSONAL INFORMATION

Service Providers: Logistics, payment processors (PayFast), and IT services.
Legal Requirements: When required by law or authorities.
Business Transfers: If Laduma Hardware undergoes a merger or acquisition.

6. CROSS-BORDER TRANSFERS

If we transfer your data outside South Africa (such as secure cloud hosting), we ensure the recipient complies with data protection laws similar to POPIA.

7. DATA SECURITY

Access Control: Only authorized employees have access.
Protection Measures: Technical and organizational security practices are implemented.
Limitation: Absolute security cannot be guaranteed despite strong safeguards.